Pre-order Terms and Conditions

The pre-order service offered by Infromthestorm allows you to order a product before it becomes available on our website or in stores.

The following conditions apply for pre-orders:

1. Availability:
Pre-ordered items are sold on a first come, first served basis.

2. Delivery:
We aim to ship pre-ordered products within 3 days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible.

Standard Delivery timelines will apply from the moment the pre-ordered product is shipped.

Your order will be sent when all the goods are in stock. If there are 'in-stock' items on your order they will be put to one side and shipped at the same time as your pre-ordered item; we do not do partial shipments.

3. Payment:
Payment is taken and processed at the time your order is placed.
If for any reason we cannot fill your order, a full refund will be issued.

4. Cancellations:
We will accept cancellations of non-customised pre-ordered items before the order has shipped, however if this becomes a regular occurrence we reserve the right to refuse further orders.

Customised or bespoke pre-ordered items cannot be cancelled and are not eligible for refund or exchange.

Your pre-order purchase is also subject to our General Terms and Conditions.