If you are dissatisfied with your purchase, you are welcome to return any items ordered within 14 days, beginning the day after your order is delivered. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them.
Bespoke and custom made to order items may not be returned. Please note that if we have framed the artwork, we are unable to refund the framing cost because our framing service is bespoke; the original shipping cost cannot be refunded on framed items.
We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.
This does not, however, affect your statutory rights in relation to such items if they are faulty or damaged when you receive them or if they are items that you have been sent in error. If you have any questions please contact us.
Return Instructions
To return an item please go to our returns center and register your return.
Follow the instructions and send the item by an appropriate recorded delivery service to:
Infromthestorm Returns
4 Leonard Square
Thorverton
Exeter
EX5 5DQ
United Kingdom
We do our best to process refunds as quickly as possible.
Upon receipt your return is unpacked and the condition of the item is checked.
Once this has been done, the refund or exchange is processed; We aim to process refunds within 21 days of receipt.
Delivery charges are non-refundable on International orders, custom or bespoke items or orders returned outside of 14 days.
Return Postage Costs
The costs of returning any items are your responsibility. We occasionally offer free UK returns, in which case this will be stated on the enclosed packing slip and a free returns label included in your parcel. Free returns may not always be available. Sale items are not eligible for free UK returns.
Faulty Item
We take great care to hand pick and check every item before it is sent out but mistakes can sometimes happen. If the item you received is faulty or not what your ordered then please email hello@infromthestorm.com your name, address and order number and a description of the problem. We will contact you with details on how to proceed with the return.
Discounts and Vouchers
If a discount voucher was used with your original order the amount refunded will be adjusted accordingly.
Free Gifts
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount.
When returning items; if your order total becomes less than that amount needed to receive the free gift, you will be required to return the free gift. If you return items and your order is still equal to, or greater than the stated amount, then you may keep the free gift uncharged. Spending the required amount is compulsory to owning the free gift, so if the free gift is not returned then the value of the gift will be deducted from your card. We will contact you first, if this is the case.
Free Shipping
Occasionally, we may run a promotional offer to give free shipping if you spend over a certain amount. Should items be returned, taking the value of the goods below the required discount or promotion threshold, the value of your refund will be adjusted accordingly, by the appropriate normal delivery charge.
Discounts
Occasionally, we may run a promotional offer to give a discount if you spend over a certain amount. Should items be returned, taking the value of the goods below the required discount or promotion threshold, the value of your refund will be adjusted accordingly.